Steps on How Foreign Domestic Workers May Lodge Unpaid Salary Claims i…

Throughout the country, live-in maids—particularly hired via licensed maid agencies—are protected under labour regulations. If their wages are delayed, these workers can take action through government bodies.

This is a clear breakdown on how to recover delayed payments in Malaysia for domestic workers.

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### ✅ Official Process

#### 1. Familiarize Yourself with Labour Laws

Under Section 69 of the Employment Act 1955, employees are allowed to lodge reports for employment violations, even if they were hired by a recruitment agency.

#### 2. Report to the Labour Department

Submit your claim to the Labour Department by:
- Walking into their office
- Emailing your complaint to [email protected]
- Reporting via the WFW platform

Although you were placed by a recruitment agency, you remain eligible.

#### 3. Gather Supporting Documents

You should provide:
- Contract from the maid agency
- Bank transaction proof
- Communication evidence

#### 4. Attend the Labour Court Session

If conciliation fails, the Labour Department will:
- Refer the case
- Listen to both sides
- Provide a court ruling

Penalties for non-compliance by employers or the maid agency can include interest charges.

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### Use the WFW Mobile App

The official mobile system allows domestic workers to:
- Submit complaints online
- Send in digital evidence
- Monitor case updates

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### Agency Regulation Is Strict

Any domestic worker recruitment agency must:
- Respect local labour laws
- Avoid wage withholding
- Maintain licensing

Employers who hire through a Maid Malaysia agency are also legally accountable.

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## Final Thoughts

If you’ve been hired via an agency in Malaysia, the law supports your claims. With the right support, you can recover unpaid wages.

Always verify that any maid agency you work with is legitimately registered